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FAQ

Frequently Asked Questions

I want a different hat size/hat color/image color that is not in the drop down menu when I order. Can I get it customized?

Yes, your hat can be as customized as you'd like it. You choose the size: Adult, Youth, Tot, Infant, you choose the hat color, then you choose the image color (if that is an option).  

IF there is a color hat and/or image that you'd like that is not listed, this means that the color you're wanting is not a standard option. HOWEVER, if you'd like to choose a different color hat or image, all you have to do is purchase the hat you'd like then go to the Main Menu Bar and choose Hats>Customize (or click here) and choose and purchase either or both of those options. If you are purchasing multiple hats (and, you know you are, I mean how much time do you really have to do your hair in the morning?), you must purchase these customize options with any hat you'd like to customize. ALSO, please leave a note during checkout to specify which customizations go with which hat. If you happen to purchase a customize option but have not ordered a designed hat, your purchase will be immediately returned.

What size hat should I order for my child?

Each listing will state all of the sizes, measured in inches, and approximate ages these hats will fit. Please measure your child's head for accurate sizing. For convenience, here they are:

Sizing (measured around inside band of hat):
Infant (0-6mos) 15-19 inches
Tot (6 months-6 years) 17.5-22 inches 
Youth (6 -14 years, or older, they fit some adult women too) 19-23 inches
Adult (7 years+) 20-23.5 inches

Can I see an example of sizing on kid's heads so I can see how they'll fit my child.

Children's head size vary wildly, so the only true way to ensure a correct fit is to measure your child's head. You may check our Instagram page at www.instagram.com/2leggedmermaid and scroll to see photos of how the hats fit on children.

What are your exchange/refund policies?

Shop Policies can be found here. Please read these carefully before purchasing.

How long will it take to get my order?

Most items in the shop are handmade on demand as per your order. Due to this handmade nature, your hat will ship 7-10 business days after your purchase has been placed. Once your order has been shipped, you'll receive a tracking number via email to the email address you used at checkout. 

How do you ship your items?

All items are shipped via USPS first class mail with tracking or, if you choose, you may upgrade to USPS Priority Mail with tracking for an extra fee.

How can I dispose of the packaging?

I'm glad you asked! Most items are first packaged in a plastic bag, and then boxed or bagged. I'd LOVE to not do this as to reduce the amount of waste used in shipping, but unfortunately it's the only way to ensure the integrity of the product throughout the shipping process. BUT, do not fret- you can recycle all of the packaging that you receive. The boxes and paper may be recycled in your paper recycling and most grocery stores have a bin to receive the poly bags. These little things we do for the earth really help immensely! Thank you for taking the time to recycle the packaging and care for Mother Earth!